Community Guidelines

Our Values

Star Connect Hub is a premium marketplace where fans connect with their favourite creators for personalised, meaningful moments. Our community is built on three core values:

Fan Conduct

As a fan booking experiences on Star Connect Hub, we ask you to:

Do

• Be clear and kind in your booking requests — creators put real effort into every personalised session.
• Respect creator schedules — allow the advertised delivery time before raising a concern.
• Leave honest, fair feedback — your ratings help others make informed decisions.
• Contact support if something isn't right — we're here to help resolve issues fairly.

Don't

• Send inappropriate, sexual, or threatening messages to creators or their teams.
• Request content that violates our Content Rules (see below).
• Attempt to solicit the creator's personal contact details or arrange off-platform transactions.
• Share personalised content publicly without the creator's written consent.
• Submit false or misleading booking information to manipulate content delivery.
• Open fraudulent disputes or initiate bad-faith chargebacks.

Creator Standards

Verified creators represent the Star Connect Hub brand. We hold our creators to a high standard to ensure every fan interaction is exceptional.

Professionalism

• Deliver personalised sessions within your stated timeframe. Consistent late deliveries may result in account review.
• Communicate promptly — respond to fan messages within 48 hours.
• If you cannot fulfil a booking due to personal circumstances, contact our team immediately to facilitate a refund.

Authenticity

• Your profile must represent you honestly — accurate name, photos, and stated social reach.
• You may not outsource the production of personalised content to another person without fan consent.
• Do not create fake reviews, ratings, or testimonials.

Pricing

• Your listed prices must be accurate and inclusive of any fees you intend to charge through the Platform.
• You may update your pricing at any time; changes apply to new bookings only, not existing ones.

Content Rules

All content created or shared through Star Connect Hub must meet the following standards:

Allowed content

• Personalised video messages, shoutouts, and greetings
• Q&A sessions, advice, and motivational content
• Behind-the-scenes content and exclusive updates
• Music performances, readings, and creative content
• Business coaching, mentorship, and professional guidance from qualified creators
• Content that promotes positivity, inspiration, and genuine fan connection

Content that requires care

• Political or sensitive topics: Creators may address these but should do so responsibly and without inciting hatred.
• Health or medical advice: Always accompanied by a disclaimer recommending professional consultation.
• Fan-submitted personal information: Handle with discretion and do not reference it beyond the requested content.

What's Not Allowed

The following content and behaviour is strictly prohibited and will result in immediate action:

Harassment & bullying

• Targeted harassment, threats, or abuse directed at any user
• Coordinated attacks or pile-ons against a creator or fan
• Repeated unwanted contact after being asked to stop
• Doxxing — sharing someone's private information without consent

Spam & manipulation

• Sending unsolicited promotional messages to other users
• Fake reviews, incentivised ratings, or review manipulation
• Creating duplicate accounts after suspension
• Using bots or automation to interact with the Platform

Misleading content

• False claims about your identity, credentials, or professional status
• Booking content under false pretences to obtain specific statements
• Spreading demonstrably false information that could harm others

Financial misconduct

• Money laundering or using the Platform for illicit financial transactions
• Fraudulent payment claims or bad-faith chargebacks
• Off-platform solicitation to bypass our escrow and fee system

Authenticity & Verification

Trust is the foundation of our platform. Every creator on Star Connect Hub has undergone identity verification. Here's what that means for you:

• Verified Badge (✓): This blue badge on a creator's profile means we have verified their real-world identity matches their listed professional credentials.
• No impersonators: If you believe a profile is impersonating someone, report it immediately. We take these reports seriously and act within 24 hours.
• Authentic interactions only: All platform interactions must be genuine. We do not permit scripted or AI-generated personalised responses presented as authentic.

Privacy & Safety

• Protect personal data: Do not request, share, or collect other users' personal information beyond what is necessary for your booking.
• No covert recording: Do not record live sessions without consent.
• Respect boundaries: If a creator or fan indicates they are uncomfortable with a request, respect that boundary immediately.
• Safeguard your account: Never share your login credentials. Star Connect Hub staff will never ask for your password.
• Report suspicious activity: If you notice unusual activity on your account or receive suspicious messages, contact us immediately.

Reporting Violations

If you witness a violation of these guidelines, please report it. Your reports help keep the community safe.

How to report

• Email: starconnecthub@gmail.com with the subject line "Report: [type of issue]"
• Include: the username or profile link, a description of the violation, and any supporting screenshots.

What happens after you report

• We acknowledge all reports within 24 hours.
• Our trust and safety team reviews each report within 3 business days.
• We keep reports confidential — the reported person will not know who filed the report.
• We share the outcome with you once the review is complete.

Enforcement

We apply a progressive enforcement model for most violations. However, severe violations (see "Zero-tolerance" above) result in immediate permanent termination.

Appeals

If you believe your account was actioned in error, you may appeal within 14 days by emailing starconnecthub@gmail.com with subject "Appeal: [your username]". Our team will review your appeal within 7 business days. Zero-tolerance violations are not eligible for appeal.

Contact & Support

Have questions about these guidelines or need help navigating a situation?

Thank you for being part of the Star Connect Hub community. Together we keep this platform a space where extraordinary connections happen.